Responsible Gaming at bs44

At bs44, we believe that online gaming should always remain a fun, voluntary, and affordable form of entertainment. We are committed to creating a safe environment for all players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Rajshahi, or anywhere else in the country. Our responsible gaming programme is built around one principle: you are always in control.

Problem gambling affects a small but significant number of players, and the consequences — financial stress, relationship strain, and mental health difficulties — can be serious. bs44 takes its responsibility seriously by offering a comprehensive set of player protection tools free of charge, training its support team to spot warning signs, and making it easy for any player to pause, limit, or stop their gambling activity at any time.

21+ Age Requirement

Every new account on bs44 is required to confirm that the account holder is 21 years of age or older at the point of registration. Where our verification systems flag a potential age concern, the account is suspended and a full KYC review is initiated before any further activity is permitted. No exceptions are made to this policy.

If you are a parent or guardian and believe a minor may have accessed bs44 using false information, please contact our support team immediately at [email protected]. We will investigate the report and take all necessary action, including closing the account and refunding any deposits made by the minor through their registered payment method.

Player Protection Tools

bs44 provides six built-in responsible gaming tools, all available free of charge from your account settings. These tools are designed to give you meaningful control over your gaming activity without requiring you to contact support first — you can activate them instantly, at any time.

Recognising Problem Gambling

Gambling becomes a problem when it stops being recreational and starts causing harm — to your finances, relationships, mental health, or daily life. The following questions can help you assess whether gambling may be becoming a problem for you. If you answer yes to two or more, we encourage you to use our protection tools or speak to our support team:

• Do you spend more money on gambling than you originally planned, and feel unable to stop once you have started?
• Have you borrowed money, sold personal items, or used funds set aside for rent, bills, or food in order to gamble?
• Do you feel restless, irritable, or anxious when trying to cut down or stop gambling?
• Do you find yourself chasing losses — placing larger or more frequent bets to try to win back money you have already lost?
• Has your gambling caused arguments with family members, friends, or your partner, or led you to lie about how much time or money you have spent?
• Do you use gambling as a way to escape from problems, stress, feelings of depression, or loneliness?
• Have you previously tried to cut back on gambling but found that you could not stick to the limits you set for yourself?

Why Choose bs44 for Safe Play

bs44 goes beyond the minimum requirements for responsible gaming. Here is what sets our player safety programme apart from other platforms available to Bangladeshi players:

Tips for Safe and Responsible Play

Set a budget before you start playing and treat it as money you are comfortable losing — not money you need. Never chase a loss. If a session goes badly, close the app and come back another day. Chasing losses is one of the fastest routes to problem gambling.

Keep gambling separate from your financial obligations. Your bs44 deposit should never come from funds earmarked for rent, food, utility bills, education fees, or any other essential expense. If you are struggling financially, this is the wrong time to gamble — please pause your account and seek help if needed.

Use the reality check and session timer features to keep track of how long you are playing. It is very easy to lose track of time when gaming. Deciding in advance how long you will play — and sticking to that decision — is one of the simplest habits that separates recreational gaming from problem gambling.

Never gamble when you are under the influence of alcohol or drugs, when you are feeling extremely stressed, depressed, or emotional. Decision-making is impaired in these states, and the risk of making bets you will later regret is significantly higher. Log out and return when you are in a calm, rational state of mind.

Talk to someone you trust if gambling is causing you stress. Sharing the problem is one of the most powerful steps towards resolving it. Family members, close friends, and professional counsellors can all provide support. bs44's support team is also available 24/7 and all communications are treated with complete confidentiality.

Self-Exclusion — How It Works

Self-exclusion is the strongest protective tool available on bs44. When you self-exclude, your account is immediately locked across all devices and access points. You will not be able to log in, make deposits, place bets, or claim any bonuses for the full duration of your chosen exclusion period. Any pending bonus wagering is cancelled and forfeited.

Self-exclusion can be requested via your account settings or by contacting our support team on live chat. If you contact support to request self-exclusion, the exclusion will be activated within 24 hours of your request being received. You do not need to give a reason, and no questions will be asked. Your request will be act ed upon promptly and without judgment.

Get Help — Contact bs44 Support

If you are concerned about your own gambling or someone else's, please reach out to bs44 support. Our team is available around the clock and all conversations are completely confidential. We will never judge you for asking for help — in fact, reaching out is the bravest and smartest thing you can do.

When contacting bs44 about a responsible gaming matter, please state clearly what tool you wish to activate or what concern you wish to raise. You do not need to provide a detailed explanation — a simple message such as "I would like to self-exclude for 90 days" or "I am concerned about my gambling and need help" is sufficient for our team to act immediately.